Privacy Policy

1. Introduction

Win92 ("the Platform", "we", "us", "our") operates the online sports betting and casino entertainment service accessible at win92.cam. This Privacy Policy ("Policy") sets out how Win92 collects, processes, stores, shares and protects the personal data of individuals ("Players", "Users", "you") who register for or use our services.

Win92 is committed to handling personal data responsibly and in accordance with applicable data protection legislation. This Policy applies to all data processing activities carried out by Win92 in connection with the use of its platform, website, mobile applications and any associated communications.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of your agreement with Win92.

2. Definitions

3. Data We Collect

Win92 collects the following categories of personal data in connection with the provision of its services:

3.1 Identity Data

• Full legal name
• Date of birth
• Government-issued identity document number (e.g., CNIC, passport number)
• Copies of identity documents submitted during KYC verification
• Nationality and country of residence

3.2 Contact Data

• Email address
• Residential address (including city and country)
• Mobile telephone number (where provided)

3.3 Financial Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., wallet account references — not full card or bank account numbers where encryption is applied)
• Account balance history
• Currency preferences (e.g., PKR display settings)

3.4 Technical & Usage Data

• IP address and geolocation data at login
• Device type, operating system and browser type
• Session duration, pages visited and features used
• Betting and gaming history (markets accessed, stakes, outcomes)
• Login timestamps and access logs

3.5 Communications Data

• Support chat transcripts and email correspondence with Win92 support staff
• Feedback and survey responses submitted voluntarily by Players
• Records of responsible gambling interactions, limit-setting requests and self-exclusion applications

4. How We Collect Your Data

Win92 collects personal data through the following means:

• Direct submission: Data you provide during account registration, KYC verification, payment processing, support requests or survey responses.
• Automated collection: Technical and usage data collected automatically when you access and interact with the Win92 platform, including via cookies and server logs.
• Third-party sources: Identity verification data from KYC/AML service providers; payment transaction data from payment processors; fraud and risk signals from third-party security providers.

5. Legal Basis for Processing

Win92 processes personal data on one or more of the following lawful bases:

6. How We Use Your Personal Data

Win92 uses personal data for the following purposes:

• Creating and managing your Account, including verifying your identity and age
• Processing deposits and withdrawals and maintaining accurate transaction records
• Providing customer support and responding to queries submitted to [email protected]
• Complying with KYC, AML and responsible gambling obligations
• Detecting, investigating and preventing fraud, money laundering and other prohibited activities
• Analysing platform usage to improve service quality, performance and security
• Sending transactional communications (e.g., account confirmations, security alerts) where necessary for service delivery
• Sending marketing communications, including promotional offers, where you have provided consent or where permitted by applicable law — you may withdraw consent at any time
• Administering responsible gambling interventions including limit applications, cool-off periods and self-exclusion

7. Data Sharing & Third-Party Disclosure

7.1 Service Providers

Win92 shares personal data with third-party service providers who perform functions on our behalf, including payment processors, KYC verification providers, fraud detection services, technology infrastructure providers and customer support platform operators. All such providers are contractually required to process data only for the purposes specified by Win92 and to maintain appropriate data security standards.

7.2 Payment Processors

Where a Player uses a payment method — including familiar Pakistani payment rails such as mobile wallets or bank transfers — transaction data is shared with the relevant payment processor to execute the transaction. Payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are independent third parties. Win92 does not control their data practices and they do not endorse or support the Win92 platform in any gambling-related capacity. Players should review the privacy policies of their chosen payment providers independently.

7.3 Legal & Regulatory Disclosure

Win92 may disclose personal data to competent authorities, law enforcement bodies or regulatory agencies where required by applicable law, court order or regulatory directive. Such disclosures are made only to the extent legally required and do not constitute a breach of this Privacy Policy.

7.4 No Sale of Personal Data

Win92 does not sell, rent, lease or trade personal data to third parties for their own marketing or commercial purposes. Any data sharing is limited to the circumstances described in this section.

8. International Data Transfers

Win92 operates internationally and may transfer personal data to countries outside the Player's country of residence for processing, storage or service delivery purposes. Where such transfers occur, Win92 takes appropriate steps to ensure that the receiving party provides an adequate level of data protection through contractual safeguards, standard contractual clauses or equivalent mechanisms.

9. Cookies & Tracking Technologies

Win92 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies may be placed on your device:

• Strictly Necessary Cookies: Required for the platform to function, including session management, authentication and security. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Store your preferences such as language selection, currency display and responsible gambling settings between sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how Players interact with the platform to improve performance and user experience. These are deployed with your consent.
• Marketing Cookies: Used to serve relevant promotional content where consent has been provided. You may withdraw consent to marketing cookies at any time through your browser settings or account preferences.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect your ability to use the platform. Win92 does not use cross-site tracking for the purpose of building profiles for third-party advertising.

10. Data Retention

Win92 retains personal data for the following indicative periods, subject to applicable legal and regulatory requirements:

• Account and identity data: For the duration of the account plus a minimum of five years following account closure, in compliance with AML and KYC obligations.
• Transaction and financial data: Minimum of five years from the date of the transaction, or longer where required by applicable law.
• Support communications: Up to three years from the date of the interaction, unless retention is required for ongoing compliance or legal proceedings.
• Technical and usage logs: Up to twelve months, unless specific data is required for security investigation purposes.
• Marketing consent records: Retained for the duration of the consent and for a reasonable period thereafter to demonstrate compliance.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

11. Data Security

Win92 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These include:

• Encryption of data in transit using TLS protocols
• Encryption of sensitive data at rest, including identity documents and payment information
• Access controls and role-based permissions limiting data access to authorised personnel only
• Regular security assessments and vulnerability monitoring
• Incident response procedures for data breach identification, containment and notification

While Win92 takes reasonable and appropriate precautions to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable any two-factor authentication options available on their account.

12. Your Data Rights

Depending on your jurisdiction and applicable data protection law, you may hold the following rights in respect of your personal data:

To exercise any of these rights, please contact Win92 at [email protected] (displayed as plain text — not a clickable link). Win92 will respond to verified requests within a reasonable timeframe, typically within 30 days. We may require identity verification before processing rights requests to prevent fraudulent or unauthorised access to personal data.

13. Minors & Age Verification

The Win92 platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the applicable license jurisdiction. We do not knowingly collect personal data from individuals below the applicable minimum age.

Age verification is conducted as part of the KYC process for all registered accounts. Where Win92 identifies or suspects that a Player may be below the applicable minimum age, the account will be immediately suspended, all activity will be reviewed, and any funds may be withheld pending further investigation.

If you believe that a minor has registered on the Win92 platform using false information, please notify us immediately at [email protected].

14. Pakistan-Specific Privacy Notice

Pakistan's data protection legislative framework is evolving. Players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities should be aware that their personal data may be transferred to and stored in servers located outside Pakistan. Win92 will update this Policy to reflect any applicable requirements arising from new data protection laws affecting Pakistani users.

References to payment methods familiar in Pakistan — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided for contextual familiarity only. Win92 does not claim that these providers endorse gambling, support this platform or share data with Win92 beyond the minimum required to execute a payment transaction.

15. Amendments to This Policy

Win92 reserves the right to update or revise this Privacy Policy at any time. Where material changes are made, Win92 will notify affected Players via email or a prominent on-platform notice before the changes take effect. The revised Policy will be effective from the date of publication on win92.cam.

Continued use of the Win92 platform following the publication of a revised Privacy Policy constitutes the Player's acknowledgement of and agreement to the updated terms. Players who do not accept the revised Policy should cease using the platform and contact the support team to close their account.

16. Contact Us

For any data protection queries, rights requests, privacy concerns or complaints relating to the processing of your personal data by Win92, please contact our team using the details below.